Shipping & Returns
1. Shipping Costs and Times:
​
Shipping costs will be calculated based on the total order weight and destination at checkout.
Customers can choose from available shipping options during the checkout process.
Estimated delivery times will be provided based on the selected shipping method and destination.
​
2. Order Processing:
​
Orders will be processed within 1-3 business days after payment confirmation.
Customers will receive an email confirmation with tracking information once the order is dispatched.
​
3. Shipping Partners:
​
We partner with reputable carriers to ensure reliable and timely delivery.
Tracking information will be provided to customers for real-time updates on their shipments.
​
4. International Shipping:
​
International shipping is available, and additional fees may apply.
Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
​
5. Shipping Address:
​
Customers are responsible for providing accurate shipping addresses.
Changes to the shipping address can only be made before the order is dispatched.
-----------------
​
1. Returns and Exchanges:
​
Returns and exchanges are accepted within 30 days of the delivery date.
To initiate a return or exchange, customers must contact our customer service team for instructions.
​
2. Eligibility for Returns:
​
Items must be in their original condition, unworn, and with all tags attached.
Products that are personalized or intimate (e.g., swimwear, undergarments) may not be eligible for return.
​
3. Return Process:
​
Customers must request a return authorization before shipping the product back.
Once authorized, customers can return items to the provided address.
Returns will be processed within 7-10 business days of receiving the returned items.
​
4. Refunds:
​
Refunds will be issued to the original payment method.
Original shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
​
5. Damaged or Defective Items:
​
Customers must notify us of any damaged or defective items within 7 days of receiving the order.
We may require photos or additional information to process a refund or replacement.
​
6. Non-Returnable Items:
​
Some items may be non-returnable due to hygiene or safety reasons.
Clearance or final sale items are also non-returnable.
​
​
​