Return Policy for Buyers
We are committed to providing the best service to our buyers and sellers. Should you wish to return or exchange an item bought on boutique africaine, the first step is to contact the seller directly to inform him/her of the situation. Please make sure that the item is in a fully resalable condition. If your request or inquiry is not being taken care of in a timely fashion (3-5 working days), immediately connect with us by filling our complaint for or sending us an email: email@example.com
Returning and exchanging a product
Please follow these steps
STEP 1: CONNECT WITH THE SELLER
Email the seller within 48 hours of receipt of goods to advise that you would like to make a return or exchange.
Clearly indicate in the email subject heading your intention to RETURN or EXCHANGE item(s). Please provide your order number and product description. For exchanges, please state the item you would like instead. Exchanges will be subject to product availability.
The seller will advise of next steps
STEP 2: IF THE SELLER DOES NOT RESPOND WITHIN 72 HOURS
Fill out the complaint form here or send an email to firstname.lastname@example.org
Boutique africaine will ask you to send the item to their headquarters and provide either a similar product or full refund
Refund and Credit Guidelines
Assuming that you have properly followed the steps above, you will receive a full refund to your original payment source if:
Your item was received in any condition other than that stated by the seller in their boutique africaine listing (including but not limited to damaged goods, and misrepresented sizing).
You will receive a full credit minus a 12% restocking fee if:
You are dissatisfied with the item for any reason (including but not limited to fit, style, or just changing your mind).
Boutique africaine is unable to refund an order beyond 15 days of the purchase date to the original form of payment. Any refund request made after 15 days of the purchase date will solely qualify for refund (which includes but is not limited to receiving a damaged item or not receiving an order).
Return Policy for Sellers
Sellers on boutique africaine are responsible for directly issuing refunds or credits to buyers.
Sellers will issue a refund to the buyer if:
The buyer was dissatisfied with the item for any reason (including but not limited to fit, style, or just changing their mind) – minus a 12% restocking fee, and within 15 days.
Sellers will issue a full refund to the buyer, if:
You are found to have misrepresented your item in its boutique africaine listing (including but not limited to representing a designer fake as authentic, or selling damaged goods without disclosure of the damage in your listing).
No Fraud Policy and Remedies
As a Seller on BOUTIQUE AFRICAINE, you certify that all items you list for sale on the site are accurately represented, both in their written description and photos. By listing an item for sale on BOUTIQUE AFRICAINE you agree to our NO FRAUD POLICY.
BOUTIQUE AFRICAINE has a zero-tolerance fraud policy. As such, any Seller who is found to have misrepresented any item on boutique africaine, as determined at the sole discretion of boutique africaine, will be banned from the site and held liable for paying to boutique africaine the full price of the item refund.
In cases where misrepresentation is discovered, BOUTIQUE AFRICAIN reserves the right to actions which may include, but are not limited to,
The extraction of funds from the seller’s account or PayPal account in order to provide a full refund to the buyer.
In addition, any Seller who is found to have misrepresented any item on boutiqueafricaine.com may be subject to additional fines, fees, and/or legal action under the province of Alberta, Canada law.
Accuracy in Description and Images
As a BOUTIQUE AFRICAINE Seller, you certify that all items you list for sale on the marketplace are accurately represented, both in their written description and photos. By listing an item for sale on BOUTIQUE AFRICAINE, you agree to our Terms of Service, which clearly outline this warranty.
Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that your seller can complete your request in the event of items being lost in transit. Regrettably we cannot refund international carriage charges.